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The plot thickens…

Google has a limit of 25,000 contacts per account. And while I only have 179 contacts in my address book, there is an additional “Other Contacts” address book that GMail uses to store anybody you have ever had a conversation on Gmail with. After being a loyal Gmail user for 10+ years, this had filled up my quota something good.

So now, when my Android phone has a new contact that I added, and syncs with my Google account, it silently drops any new address book entry in favor of the existing 25K junk addresses. Silently, during a background synchronization.

For reasons beyond my ken, 22K of these contacts were for “Ticketmaster Custoemr Support”. There is no way that I have had this many interactions with Ticketmaster in my life, so I think there must be some additional error in Google’s contact storage.

TL;DR: Android suffers terribly from being ties to a Google account. I would buy a better phone today if there was one, and I am more sad than ever about the Microsoft takeover of Nokia.

I think I’m finally getting to the bottom of why Android has not been saving any of the Contacts I’ve added in the past year. My GMail contact quota is full (I have 167 contacts).

Deleting a bunch of contacts doesn’t help.

I don’t want makes you nervous, ‘Cronow’! I knows you very nice, and for trusting…you is the best…on the gently of what you say…and never to be for both the same and the other.
I’m re-watcing “Good Morning Vietnam”, and I would really like to know what the writers meant for her to say here. Because you got me there, babe, but then you lost me at the end.

Velkommen til NextGenTel Kundeservice

  • Vi prøver å finne en ledig konsulent. Vennligst vent.

  • Navn:

    Enno

  • Saken gjelder:

    Kundeservice - Teknisk

  • Startet kl 19:

    41

  • Lise er tilkoblet

  • Lise:

    Hei, du snakker med Lise. Hva kan jeg hjelpe deg med idag?

  • Enno:

    Hei, do you mind if I speak english? Jeg snakker ikke veldig bra norsk.

  • Enno:

    jeg kan prøve: jeg har problemer med DNS. jeg får ingen navneoppløsing lenger, og det startet tidligere i dag.

  • Enno:

    Så lenge jeg bruker DNS serveren fra NextGenTel gjennom ruteren får jeg ingenting, men når jeg bytter til Google DNS fungerer nettet bra.

  • Lise:

    Et øyeblikk så skal jeg sjekke.

  • Lise:

    Det er nok en defekt ved ruteren så vi skal bytte den til en annen. Jeg legger inn en bestilling her på en ny ruter sammen med en eturlapp slik at du kan bruke den til å sende den gamle tilbake.

  • Enno:

    dere har akkurat byttet ut ruteren.

  • Enno:

    jeg fikk den nye på torsdag, og den holdt i 24 timer.

  • Enno:

    er du fortsatt i chat? er dette det siste ord? jeg skal få en ny ruter, og må hente den i posten, annenhver dag, helt til dere finner en som fungerer?

  • Lise:

    Det er en tekniker som holder på og se på det nå, et øyeblikk så skal vi se om de kan finne en annen løsning eller om vi blir nødt til å bytte ruteren en gang.

  • Lise:

    Det ser ut som vi må prøve en ny ruter ettrsom vi ikke kan se noen annen feil.

  • Enno:

    Alright, da gjør vi det en gang til. Siste forsøk.

  • Lise:

    Vi får gjøre det og satse på at det fungerer med den nye ruteren.

I’m still using the internet on the train, tunnels and all, because NextGenTel, after three days of failing to connect me to the internet, has now agreed to send out a new router. The old one never showed any signs of life, not even the power LED came on when it was plugged in.

Overall, I cannot recommend either NextGenTel or NSB internet for serious work. Here’s what my day looks like:

Three hours expected download time, and my trip is not even half that long. Sigh.

Norwegian customer service

Yesterday was the day that my new house was supposed to be blessed with internet. NextGenTel sent me a text about a week ago telling me that this was going to happen “between 8am and 4pm”, and that they would call me if they needed access to the house for that. Wanting to make sure that it was not my fault that internet is not delivered as early as possible, I opted to stay home, because if they did call me, it would be pretty inconvenient to have to get home from Oslo for the purpose of opening the door to my house. The real pains of a 2 hour commute are not about getting up early.

So when 16:00 rolls around, and with it the end of that rather huge window of time, but the router is still as dark and black as the monolith from 2001, I called customer support. The guy doesn’t take my complaint seriously, his computer tells him that my connection is still “being worked on”, and that I should wait until 18:00. Which I do, as nothing continues to happen.

At 18:00, I have another service representative take my call, and she lets me know that there was “more work to be done”, and that I should expect to have internet the next day. And that they would likely not need to enter my house, but if that were the case, they would call before driving out. Well, it’s nice to know that they won’t be standing in front of my locked door for nothing, because I’m not going to wait at home another day. I’ll be at the office, and hope to come home to working internet tonight. Either that, or calling the complaints department.

I now have additional questions:

What exactly is going on at the ISP when they connect me to the internet? Are they doing anything other than remotely provisioning the router? What unforeseen delays could possibly push out the anticipated date (communicated two weeks in advance) at last moment’s notice?

Why did I have to call customer support to find out that internet wasn’t coming as promised? They have my phone number and email, how about sending me a quick note informing me of the delay?

1GB free data disappears really fast when you’re using your phone as a hotspot. How does anyone run their home network over 4G “wireless broadband”? Do those deals come without a data cap?

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